IT Emergency
24/7 available for IT emergencies — fast help for system failures and data loss.
Stundensatz
ab 120 €per hour
incl. VAT · Night surcharge may apply
Services
- 24/7 Availability
- Fast Remote Analysis
- On-Site Service (Hanover Region)
- Data Backup & Recovery
- Emergency Restoration
- Root Cause Analysis
IT Emergency? We’re Here.
System failure on the weekend, data loss in the evening, ransomware on a holiday — IT emergencies don’t wait for business hours. That’s why we’re available around the clock.
Our Emergency Process
- Contact — Call or write to us — even at night and on weekends
- Remote Analysis — We connect remotely and analyze the problem
- Immediate Measures — We secure data and stabilize the system
- Solution — We fix the root cause and restore normal operations
- Prevention — We recommend measures to prevent it from happening again
Typical Emergencies
- Server failures and system crashes
- Data loss and accidental deletion
- Ransomware and malware infections
- Network outages
- Email problems
- Printer and peripheral failures
Frequently Asked Questions
How quickly can you respond?
We usually get back to you within 30 minutes. For critical outages, we start remote analysis immediately.
Do you offer on-site service?
Yes, in the Hanover/Hildesheim area we can be on-site quickly. For more distant locations, we start with remote support.
What does the emergency service cost?
The hourly rate for emergencies starts at €120 per hour. A surcharge may apply at night and on holidays.